All questions related to your profile and managing it

• How can I change my password? 408
• I play in several clubs, can I have a single login? 255
• I have a single account across several clubs, how do I choose which club to display? 195
• A family member wants to become a member, can I add them? 139
• How do I book for a family member? 6
• I've lost my password. How can I recover it? 232
• How do I change my profile photo and information? 5
• I have several accounts: how do I merge them into a single login? 5
• How do I change the site language? 7
• How do I set my personal access code? 5
• My data: download, leave the club, delete my account 4
• How do I become a club member online? 11

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 140
• Why are some cells pink on the board? 367
• How can I make a booking 930
• How can I book with a guest? 238
• How can I edit a booking? 184
• How can I delete a booking? 291
• All courts are occupied. Can I join the waiting list? 73
• What payment methods are available to me for a booking? 94
• How to create an open booking 38
• How to join an open match 22
• Where can I find the court access code (door code)? 1
• How do I withdraw from an open match? 6
• How do I view my booking history? 5
• How do I see the weekly schedule? 3
• How do I find and book at another club? 8

How do I register for a camp or a school?

• Sign up for a tennis lesson 93

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 6
• How do I pay for a booking with my wallet? 6
• How do I split the payment with my partner? 5
• How do I use my restaurant vouchers? 6
• How do I view and pay my invoices? 5
• How do I download my certificates? 5
• How do I send money from my wallet to another member? 3

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 6
• How do I join my club's WhatsApp groups? 6
• How do I take part in the Défi-Plugin (challenge tournament)? 5

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 3
• How do I turn on dark mode? 4
• How do I install the Plugin.ch mobile app? 7
• How do I choose the notifications I receive on my phone? 2
• Where can I find the messages sent by my club? 5

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 6
• The administration home page 9

• Manage access 43
• Manage membership cards 25
• Manage clubhouse 13
• Manage restaurant credit 12
• Manage email sending 12
• Manage invoicing 8
• Manage member groups 11
• Manage registrations 13
• Manage special days 9
• Manage offers 14
• Manage online payments 10
• Manage billing regions 7
• Manage the club manager 9
• Manage challenge tournaments 5
• Manage RFID validation 13
• Manage general settings 11
• Setting up the accounts (general ledger) 2
• Configure EBICS: connect Plugin.ch to your bank 4
• Gate access log 10
• Manage multiple buildings 4

• Create a new court 24
• Manage court groups 27
• Manage booking periods 30
• Manage court usage 22
• List, edit, or delete a court 14
• Manage sports 8
• Close courts 4

• Create a new season 18
• Edit or delete a season 16
• Open the winter season by copying last season 8
• Link a sport to a season 5

• Manage recurrence authorizations 18
• Manage restrictions 21
• Manage subscription type 29
• Create booking prices: per session or per season 6
• Check rates with the rate grid 5
• Manage non-member and pay-as-you-go deductions 5
• Booking without a subscription: the guest subscription 5

• Create an item 21
• Assign an item to a member 18
• Edit or delete an item 11
• Delete an item assigned to a member 8
• Import linked items from Excel 7

• Display the member list 21
• Create a new member 35
• View a member's detailed information 10
• Display a member's operational data 14
• Manage member subscriptions 11
• Import member data 9
• Print member cards 13
• Print and export the member list 25
• Charge an item to a member or a group 12
• Link a member to a group 12
• Edit and delete a member 7
• Search for a member 10
• Managing duplicates: merging two profiles 3
• Managing units to be deducted: personalised hours and non-members 5
• Manage Swiss Tennis licenses 9
• Topping up a member's wallet 6
• Find and reactivate a removed member 1
• Issue a certificate for a member 4
• Managing families 4
• Handling erasure requests (GDPR) 4

• Add a new sponsor 12
• Invoice sponsors 14
• Re-invoice sponsors 12

• Assign and remove a role 11
• Roles and access: create and edit a role 11

• Running your tennis school: step by step 6
• Activating the Lessons module 16
• Creating lesson items 15
• Create, edit, and delete a lesson 14
• Manage lesson groups 12
• Manage lesson enrollments 22
• Prerequisite 28
• Invoice and reminder texts 13
• Teachers' schedule 3
• Grouped payments of registrations (basket) 4
• Change the rate of a registration 5
• Copy a lesson for the next season 5
• Changes during the season 3
• Cancel or make up a lesson 2
• What the coach does 4
• Prices, members and non-members 8
• Online payment and invoicing 0
• AVS number and Youth and Sport export 2
• Frequently asked questions about lessons 1
• Resolve scheduling conflicts 3
• Offer preferred time slots 3
• Place pupils automatically 4
• Send a coach their schedule 1
• Prepare the weekly schedule 3
• Copy last season's groups 1

• Complete management of equipment rental 17

• Find old invoice groups (archives) 12
• Invoice considerations and display 13
• Create invoices 19
• Send invoices by email 17
• Manage payment reminders 11
• Print invoices 12
• List and search invoices 14
• Edit and delete invoices 17
• Invoicing a membership fee or an item: what's the difference? 5
• Automatic reminders for e-mail invoices 4
• Keeping the accounts with the general ledger 12
• Manage family discounts 5
• Import accounts from Excel 7
• Carry an overpayment over to the next invoice 0
• Transit accounts for online payments 9
• How invoice dates are calculated 4
• Annuler une facture ou une ligne déjà comptabilisée 4

• List of bank payments 14
• Processing via bank files 10
• Process a manual payment 13

• Process installments 16

• Managing bookings in the schedule 40
• Configure and use open matches 21
• Manage the set times 10
• Create a promo code and use it 2
• Refund a fixed-hour session that was released and taken again 1
• Moving a booking and creating a recurrence in the schedule 7
• Creating and managing recurrences 3
• The weekly view and the all-sports view 2
• The cash journal and the history of a booking 6
• Manage cash register prices 4
• Offering items with a booking 7
• Deleted bookings and deletion records 1
• Replace a player on a fixed hour 7
• A fixed hour cannot be added: nothing is displayed 6

• Manage automatic emails 20
• Sending bulk emails 10
• Manage messages 24
• History of sent emails 6
• Writing an e-mail with the editor 6
• Birthday and inactive member e-mails 5

• Manage challenge tournaments 8

• Enable partner search 18

• The statistics dashboard 12
• Invoicing bookings from the statistics 4

• Access the program 26
• Booking by a member 30

• Creating and configuring a lesson 27
• Sign up for a tennis lesson 19
• Managing registrations (administrator) 16
• Managing groups and the schedule 14
• Tennis lesson invoicing 17
• Invoicing check and Youth and Sport export 9

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 7
• Adding and editing an employee 4
• Special cases: minor salary, young people, pensioners, LPP 5
• Running the monthly payroll 6
• Entering a compensated absence (army, maternity, illness, accident) 6
• The 13th salary and holidays for hourly employees 4
• Paying salaries and reconciling them with the bank 1
• Correcting an approved payslip 5
• Salary certificates and annual lists 5

You'll find all the questions about booking without an account

• How can I book if I don't have an account 845
• Where can I find available courts in my area? 119
• How can I edit/cancel my booking if I don't have an account? 141